Shipping Policy

If you just received a shipment notification, please allow 2 working days for the tracking information to update.

You can check Tracking Number here.

Shipping Fee:

Shipping ratesFirst ProductAdditional Products
Domestic$5.99$1.99
Worldwide$7.99$3.99


When will I get my order?

Your orders shall be shipped out from our warehouse located at: 547 Market St #14147, San Francisco, CA 94104 USA

We proudly offer worldwide shipping via USPS and DHL.

Please kindly note your order will be processed for stocking, packing and shipping to your address that you provide to us. We shall commit about delivery time to you as table below:

Region

Commitment processing time

Commitment delivery time

Commitment timeframe

North America region (excluded Mexico)

3-4 days

7-10 days

10-14 days

Europe & UK

3-4 days

10-15 days

13-19 days

Australia, New Zealand, Chile and other regions

3-4 days

10-15 days

13-19 days


Please kindly note that we shall not provide services to: South Asia (except India), Western Asia and Africa countries and other countries listed in Singapore Designated Individuals and Entities.

If you have any questions or comments, please do not hesitate to contact us through:

BRAINY DEER PTE. LTE.

Email: contact@brainydeer.com

Head Office: 68 Circular Road, #02-01, 049422, Singapore
USA Office
: 547 Market St #14147, San Francisco, CA 94104 USA
Viet Nam Office
: Counter 216, 1F, Sat Market, Pham Hong Thai ward, Hong Bang district, Hai Phong city, Vietnam
(8AM-5PM UTC+7, Monday-Friday)